Policies & Code of Conduct | Two Sparrows Aerial

Studio Policies & Code of Conduct

In order to provide a safe and productive environment here are our policies and procedures. For further clarification, please do not hesitate to reach out to us via email at

info@twosparrowsaerial.com, phone at 540-693-4247

Sign Up Policy:

To reserve your spot in class, please sign up in advance on our website or app. Please arrive at class 5-10 minutes early. You may sign up for class up to 45 days in advance, however if you have a membership you should only use your class credits for your current 30 day billing cycle, if you book a class past the 30 billing cycle then decide to cancel that class or that class gets cancelled after the 30 day billing cycle has already passed you lose your credit for that month. Our class credits for each billing cycle are only valid during that billing cycle and we recommend not booking classes outside that window of time.

Please only attend classes that are level appropriate for you. If you need help assessing your level, please see Jen and/or Allison for assistance. You must have permission to move up a level! Read the class descriptions on classes before enrolling in them to see if you meet the prerequisites. If instructors feel you have enrolled in a class that is unsafe for you without permission, we reserve the right to remove your enrollment and recommend another class. Our number one priority is the safety of our students and staff, and we encourage everyone to progress at their own pace. If you come to a class inappropriate for your level, we may ask you to do lower level variations or even sit out and watch depending on the situation. We have levels to ensure safety and so that everyone is getting the most out of classes in an efficient manner.

Class space subject to availability.

We are an 18+ facility.

Cancellation, No Show or Late Show Policies:

If you are more than 5 minutes late for a class, workshop, or private lesson, this is considered a no show. You will not be admitted, and agree to forfeit their class. No shows will forfeit their class, workshop or private.

If you cancel less than 4 hours prior to the start of your class, this is considered a late cancellation. And you will forfeit your class or workshop. Privates that are canceled within 24 hours are nonrefundable. Studio rentals may reschedule 48 hours in advance or forfeit the studio rental fee and be considered a late cancellation.

Any instructed Pole class that does not have at least 3 attendees signed up at the 4 hour mark before class will be canceled. If you are signed up for a class that gets canceled, you will be notified via email of the cancellation.

STARTING SEPTEMBER 1, 2023 - ANY INSTRUCTED CLASS THAT DOES NOT HAVE AT LEAST 3 ATTENDEES SIGNED UP AT THE 4 HOUR MARK BEFORE CLASS STARTS WILL BE CANCELLED. STUDENTS WILL BE NOTIFIED OF CANCELLATIONS VIA EMAIL.

Intro Courses & Workshops are Non-Refundable.

At any time, the studio may choose to cancel classes in the case of inclement weather/ dangerous travel conditions/ health concerns/ sickness/ unexpected emergencies. The studio will send out an email and post on social media sites as early as possible to alert students to the possibility of a cancellation. Once alerted, we will endeavor to make the call and communicate cancellations a minimum of 2 hours before the posted start time of the class. The primary method of communication with clients is by email – it is the responsibility of the client to ensure a valid email is on their account and they have “opted-in” for studio & class notifications. Clients can also monitor our social media pages for up-to-date notifications.

Membership Policy:

Memberships are 6 months in duration, memberships cover all pole classes, open gym, flexibility and conditioning classes. Membership class credits are non-transferable. Our Lyra program is not included in membership pricing. To cancel your plan before the end of the 6 months an early termination fee of $250.00 will be invoiced. The early termination fee must be paid before cancellation of the monthly auto draft. Two Sparrows offers a temporary membership suspension for medical reasons. A doctors not must be provided to suspend AND resume the membership. Maximium of 8 week suspension.

Your card on file will be charged monthly on the date of first purchase.

You will have 30 days from the date of purchase to use your monthly classes. Any unused classes each month will NOT roll over to the following month.

Rejected charges will be assessed a $25 fee to the card on file. If you need assistance in changing your card on file please contact the studio for assistance.

Cancellation and no show Policy still applies to clients with memberships.

Expirations:

Initial Membership contracts are 6 months in duration after the initial 6 months you will need to re-purchase a new 6 month membership or pricing plan of your choice. Memberships renew monthly on the date of purchase. Unused classes each month do not rollover to the following month.

Class Package purchases expire in 6 months from date of purchase. We do not offer refunds or extensions on class packages. Cancellation and No Show Policy still applies to clients who purchase class packages.

Returns/ Refund Policy:

All sales are final and non-refundable, all classes are non-transferable all prices are subject to change. Class space subject to availability. Workshop purchases cannot be refunded, made up, and any missed workshop results in the forfeiture of that time.

For medical issues or relocation, please contact the studio directly.

Waitlist Policy:

If you are on our waitlist for a class when a spot becomes available, you will be added to the class (in order that you were added) you will receive an email confirmation of being added to the class and the class credit will be deducted from your membership or class pack. If you do not have available classes to deduct, you will receive an invoice via email for the class.

Open Gym Policy:

In order to participate in open pole or open lyra, you must have completed our intro courses. If you are new to our studio and have prior lyra and pole experience you are able to book open pole or lyra.

If you are booking open aerial silks you must have prior aerial silks training. We will not provide aerial silks during open gym, you must bring your own aerial silks to your training.

Drug & Alcohol Policy:

Drugs and Alcohol are prohibited at all times at Two Sparrows Aerial Dance Co. This includes prior to your class. If your instructor or any staff member suspects that you are under the influence of drugs or alcohol you will not be allowed to participate in class and you will be asked to leave the premises. No refund or studio credit will be given in this situation.

Studio Rules:

We are an 18 and older studio.

Liability waivers must be signed before participating in your first class. All waivers will be emailed to you for electronic signature after your first purchase of any class drop-in, class pack or membership.

Aerial equipment will be shared 2 per apparatus in all pole and lyra tricks classes. The studio will provide 99% isotope alcohol to disinfect between students' usage. Poles and lyras must be wiped down with alcohol from bottom to as far up as you have used it after each class.

Please leave your street shoes and all personal items not needed for class in the client lounge. Pole Dance heels are the only approved footwear allowed inside the studio.

Please refrain from wearing any kind of lotions, oils or jewelry in class. Appropriate dress is required. Please ask a staff member if you are unsure of appropriate dress.

Please do not touch the mirrors.

If you have any contagious ailments, please do not attend class. If you have pre-registered for a class, please cancel 4 hours prior to the start of class to avoid a late cancellation fee.

Report any injuries to the instructor prior to the start of a class. Open wounds need to be properly bandaged to attend class.

Please turn your ringer off during class. If you need to take a call, please step out of the studio space. Phones may be used for taking pictures and video of your practice only during assigned video time. You may not record anyone else.

Lost and found items will be held for 30 days. After 30 days we will donate/dispose of any unclaimed items.

Code of Conduct:

Two Sparrows Aerial Dance Co. staff is made up of an eclectic group of talented and creative individuals in order to provide the widest range of styles for students to learn. We ask that you respect each instructor's teaching styles and methods (any comments can be discussed in private with the instructor or owners after class).

Once class begins please respect your instructor's, as well as other students' time - pay close attention, do not speak over or interrupt an instructor during their lesson or while they are working with another student, do not perform tricks that an instructor has advised a spot on unless given permission, and save socialization for official breaks.

Two Sparrows Aerial Dance Co. is a safe space - disrespect or harassment to any instructor or student will not be tolerated. Disrespectful behavior will result in a warning or ejection from premises. No students should teach over another teacher or be disruptive in any way while an instructor is addressing the class. You will forfeit any remaining packages or memberships.

Behaviors Not Tolerated at Two Sparrows Aerial Dance Co:

Deformation of the character of instructors and studio
Gossiping
Class outburst
Interfering with class instruction and authority
Soliciting of personal and business services
Fraternization/Cliques
Encouraging sabotage of instructors and business operations
Social Media Sabotage of Two Sparrows Aerial Dance Co.
Students have 15 minutes during class to videotape and take pictures. We suggest paying for studio time/privates if you need more time.
Please ask instructor questions after class.
No student should be in the studio rooms, client lounge or parking lot lingering or loitering.

Two Sparrows Aerial Dance Co. holds the right to refuse services if code of conduct is violated, in addition, you will not be refunded membership dues or packages if there is a breach of conduct terms. When the code of conduct is broken you will be receiving a written dismissal of services and no return on purchases/membership fees.